Shipping & Returns

Shipping destinations

RAVONA currently accepts orders for delivery within the United States and Canada. We do not currently offer general delivery to other destinations unless specifically stated at checkout.

Complimentary delivery

Standard delivery is complimentary on eligible RAVONA orders shipped to supported United States and Canadian destinations. The cost of standard delivery is therefore not shown as a separate shipping charge.

Order processing

Orders normally require 1–3 business days for processing before shipment. Processing may include payment verification, order review and preparation for carrier collection.

Business days generally exclude weekends and public holidays. Processing times may be longer during high-volume periods or when an order requires additional verification.

Estimated delivery

After processing, estimated standard delivery is 5–10 business days. Delivery times are estimates rather than guaranteed arrival dates and may be affected by carrier operations, weather, customs, remote destinations or circumstances outside RAVONA’s reasonable control.

Tracking and delivery information

Where tracking is available, shipment information will be provided using the contact information associated with the order. Customers are responsible for providing a complete and accurate delivery address before shipment.

If you discover an address error, contact ravona.support@gmail.com as quickly as possible. An address cannot always be changed after an order has entered fulfillment or carrier transit.

Taxes and cross-border charges

Applicable sales taxes and other taxes required for the order will be calculated and collected at checkout based on the information available for the delivery destination.

If a carrier or government authority imposes a duty, brokerage charge or other cross-border amount that was not collected at checkout, that amount remains the customer’s responsibility unless RAVONA expressly states otherwise.

30-day returns

You may request a return within 30 days after delivery. Returned merchandise must be in the same condition in which it was received, unused for travel, complete with included components and reasonably protected in its original packaging or equivalent protective packaging.

Proof of purchase may be required. Contact ravona.support@gmail.com before sending a return so we can provide the appropriate return instructions.

Return shipping

Customers are responsible for return-shipping costs. We recommend using a trackable shipping method and retaining proof of shipment until the return has been completed.

RAVONA is not responsible for a customer return that is lost before reaching the designated return destination.

Refunds

Returned merchandise will be inspected after receipt. If the return meets this policy, the approved refund will be issued to the original payment method. The time required for the credit to appear may depend on your bank or payment provider.

If a returned product is materially different from its condition at delivery, incomplete or shows evidence of travel use beyond reasonable inspection, the return may not qualify for a full refund to the extent permitted by law.

Damaged, incorrect or defective orders

If an order arrives with a functional defect, shipping damage or an incorrect product, contact ravona.support@gmail.com promptly and include your order number, a description of the issue and clear photographs where relevant.

We will review the circumstances and provide the appropriate next steps.

Limited Lifetime Warranty

RAVONA products are covered by a Limited Lifetime Warranty for the lifetime of the product while owned by the original purchaser.

The warranty covers defects in materials or workmanship and functional failures arising during normal intended travel use that materially prevent the product from performing its intended function. Depending on the issue and product availability, RAVONA may repair, replace or provide another appropriate warranty remedy.

Warranty exclusions

The Limited Lifetime Warranty does not cover cosmetic-only damage, including ordinary scratches, scuffs, marks, surface wear, discoloration or appearance changes that do not materially impair product function.

The warranty also does not cover loss or theft, misuse, abuse, improper storage, overloading, unauthorized modification or repair, intentional damage, accidents or damage caused by third parties or transportation providers where the issue is not attributable to a defect in the RAVONA product itself.

Warranty claims and contact

To request warranty service, contact ravona.support@gmail.com with your order number or other proof of purchase, a description of the issue and photographs or video showing the affected area where practical.

RAVONA will review the claim and provide instructions for any approved inspection, return, repair or replacement. This warranty is in addition to mandatory consumer rights that may apply in your jurisdiction.